Terms of Service

These Terms of Service ("Terms") govern your use of the BGSM LLC (D/B/A DroadTech) website and the services we provide. By using our website or engaging our services, you agree to these Terms.

1. Services

We provide web development, business automation, phone systems, CRM implementation, mobile app development and SEO services. The specific scope of each engagement is defined in a written proposal or agreement.

2. Use of Our Website

You may use our website for informational purposes. You may not use our website to violate any law, infringe any intellectual property right or transmit malicious code. Demo pages on our website use fictional business names and placeholder content for layout demonstration purposes only.

3. Project Engagements

• Each project is governed by a written proposal or agreement that defines scope, deliverables, timeline and cost.
• Changes to scope may result in adjusted timeline and cost, communicated in writing before implementation.
• Client is responsible for providing accurate information, timely feedback and access to existing systems where required.
• We are not responsible for delays caused by client-side factors.

4. Intellectual Property

Upon full payment, the client owns the custom website code, designs and content created specifically for their project. DroadTech retains ownership of pre-existing tools, templates, frameworks and methodologies used in the project. Third-party libraries and platforms remain governed by their respective licenses.

5. AI Receptionist and Automation Services

• AI receptionist systems are configured for administrative call types only (appointment scheduling, office information, call routing, message collection).
• We do not configure AI systems to diagnose medical or dental conditions, provide legal advice, prescribe medication or advise whether treatment is necessary.
• Clinical and legal questions are redirected to the appropriate professional.
• The client is responsible for reviewing and approving the AI system's configuration before deployment.
• The client is responsible for obtaining any required consent from callers before recording or processing calls.

6. TCPA Compliance for Text Messaging and Calling

For services involving text messaging or automated calling, the following applies:

• Consent: The client is responsible for obtaining prior express written consent from recipients before sending marketing or automated text messages or making automated calls, as required by the Telephone Consumer Protection Act (TCPA) and FCC regulations.
• Opt-out: All text messaging workflows must include a functioning opt-out mechanism. Recipients must be able to reply "STOP" or equivalent to unsubscribe.
• Calling hours: Automated calls and text messages must be sent only between 8:00 AM and 9:00 PM local time of the recipient, as required by FCC rules.
• Disclosures: For calls, the client must ensure that required disclosures are made, including identification of the business on whose behalf the call is made.
• Do Not Call: The client is responsible for checking and honoring the National Do Not Call Registry and any state-specific registries.
• Record-keeping: The client is responsible for maintaining records of consent and opt-out requests.
• Indemnification: The client agrees to indemnify DroadTech against claims arising from the client's failure to comply with TCPA or other applicable telecommunications regulations.

7. Payment Terms

• Payment terms are defined in each project proposal or agreement.
• Typical arrangements include a deposit at project start and milestone payments. Split payment plans (50/50) are available where agreed in writing.
• Ongoing maintenance and support, where provided, is billed according to the agreed schedule.
• Late payments may result in suspension of work or services.

8. Limitation of Liability

To the maximum extent permitted by law, BGSM LLC (D/B/A DroadTech) shall not be liable for indirect, incidental, special, consequential or punitive damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim.

9. No Warranty on Search Rankings

We do not guarantee specific search engine rankings, positions or outcomes. Search performance depends on factors outside our control, including competition, market conditions and search engine algorithm changes. We provide the technical and content foundation for search visibility but cannot promise specific results.

10. Confidentiality

Both parties agree to keep confidential any non-public information shared during the course of a project, including business information, customer data and technical details.

11. Termination and Subscription Cancellation

• Project engagements: Either party may terminate a project engagement with written notice as defined in the project agreement. Upon termination, the client is responsible for payment for work completed up to the termination date.
• Ongoing Services: Hosting, maintenance, managed automation, AI communication services, support plans and other recurring services are billed according to the applicable proposal, order form or service agreement.
• Third-party usage charges: Where a subscription includes third-party usage (voice minutes, SMS, telephony), any usage charges incurred up to the cancellation date remain payable.
• Website and domain ownership: Upon termination, the client owns the custom website code and content for which full payment has been received. Domain registration remains the property of the registrant. Hosting on DroadTech infrastructure will be discontinued at the end of the billing period unless alternative arrangements are made.
• Data export: Upon request, We will provide a reasonable export of client data within 30 days of termination.
• Outstanding invoices: Any outstanding invoices must be settled before data export or handover.

12. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last Updated" date.

14. Contact Us

If you have questions about these Terms, contact us:

BGSM LLC (D/B/A DroadTech)
1349 W Peachtree Street NW, Suite 1910, PMB 669
Atlanta, GA 30309

Email: info@droadtech.com
Phone: 917-791-2128