Last Updated: August 2026
BGSM LLC (D/B/A DroadTech) ("DroadTech," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.
1. Information We Collect
- Personal Data: Name, email address, phone number, business name and other information you voluntarily provide through contact forms or project assessments.
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited and referring URLs.
- Cookies: We may use cookies and similar technologies to enhance your experience and analyze website traffic.
2. How We Use Your Information
- Respond to your inquiries and provide customer support
- Deliver the services you request (website development, automation workflows, CRM setup, AI receptionist configuration)
- Send you communications related to your project (with your consent)
- Improve our website, services and user experience
- Comply with legal obligations and enforce our agreements
3. AI and Automation Data Processing
As a company that configures AI and automation systems, we want to be transparent about how these systems interact with data:
- AI receptionist systems we configure for clients process call data to deliver the service. This may include call recordings, transcripts and caller information.
- Automation workflows we configure process customer inquiry data (forms, emails, text messages) to execute the workflows.
- We do not use your business data or customer interactions to train third-party AI models without your explicit consent.
- Call recordings and transcripts are stored securely and retained only as long as necessary for service delivery or legal compliance.
- You may request deletion of call data at any time by contacting us.
4. Sharing Your Information
We do not sell, trade or rent your personal information to third parties. We may share information with:
- Service Providers: Third-party vendors who perform services on our behalf (hosting, email delivery, analytics). These providers are contractually bound to protect your data.
- Legal Requirements: When required by law, subpoena or court order, or to protect our rights, property or safety.
- Business Transfers: In connection with a merger, acquisition or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption for data transmission, secure cloud infrastructure with access controls and employee training on data protection. No method of transmission over the internet is fully secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal obligations.
- Restriction: Request that we limit the processing of your data.
- Portability: Request that we transfer your data to another service provider.
- Objection: Object to the processing of your data for marketing purposes.
To exercise any of these rights, contact us at info@droadtech.com.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy, contact us:
BGSM LLC (D/B/A DroadTech)
D/B/A DroadTech
1349 W Peachtree Street NW, Suite 1910, PMB 669
Atlanta, GA 30309
Email: info@droadtech.com
Phone: 917-791-2128