Missed-Call Text Back

When a business cannot answer every call immediately, a missed-call workflow can send an approved follow-up message and give the caller another way to provide information or request a callback.

How It Works

When an incoming call goes unanswered, the system sends a text message to the caller. The message is written and approved by the business. The message can include a link to a form, a request for information, or instructions for requesting a callback.

Possible Workflows

• Text acknowledgement
• Callback request
• Service-selection link
• Appointment-request link
• Internal notification
• CRM record creation

What Is Needed

Missed-call text back requires a compatible telephone system or virtual number that can detect missed calls and trigger a text message. Availability depends on the telephone, messaging and CRM systems being used. We can advise on whether your current setup supports this workflow or what changes would be needed.

Compliance Considerations

Text messaging is subject to regulations including the TCPA and carrier guidelines. We configure workflows with compliance in mind, but the business is responsible for ensuring proper consent and compliance with applicable laws. See our TCPA compliance section for more information.